1. Information We Collect
At Yvette Farmacia, we collect information to provide better healthcare services to our customers. This includes:
- Personal Information: Name, contact details, address, and identification information
- Medical Information: Prescription details, medical history relevant to pharmaceutical services
- Transaction Information: Purchase history, payment details, and order information
- Technical Information: IP address, browser type, and device information when using our online services
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling prescription orders
- Providing pharmaceutical consultation and advice
- Maintaining accurate medical records as required by law
- Improving our services and customer experience
- Communicating important health and safety information
- Complying with legal and regulatory requirements
3. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Healthcare Providers: With doctors, hospitals, or other healthcare professionals as necessary for your care
- Legal Requirements: When required by law, regulation, or legal process
- Emergency Situations: To protect your health and safety or that of others
- Business Partners: With trusted service providers who help us operate our pharmacy, under strict confidentiality agreements
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure storage systems for physical and electronic records
- Access controls to limit who can view your information
- Regular security training for our staff
- Encryption of sensitive data during transmission
5. Your Rights
As our customer, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for non-essential uses of your information
- File a complaint about our privacy practices
6. Retention of Information
We retain your information for as long as necessary to:
- Provide ongoing pharmaceutical services
- Comply with legal and regulatory requirements
- Resolve disputes or enforce our policies
Medical and prescription records are retained in accordance with Philippine pharmacy regulations and healthcare standards.
7. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Address: District 2, Lemery, Batangas / Butong, Taal, Batangas
- Phone: Available during business hours
- Email: Available through our customer service
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Notifying customers during visits to our pharmacy
- Sending notifications for significant changes
9. Philippine Privacy Laws
This Privacy Policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine privacy laws. We are committed to protecting your personal information in accordance with these regulations.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.