Terms of Service

1. Acceptance of Terms

By accessing or using Yvette Farmacia's services, whether in-person or online, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

Yvette Farmacia provides:

• Prescription medication dispensing
• Over-the-counter pharmaceutical products
• Professional pharmaceutical consultation
• Health and wellness products
• Online pre-ordering system
• Health education and information

3. Professional Standards

Our services are provided by licensed pharmacists in accordance with:

• Philippine Pharmacy Law (Republic Act No. 10918)
• Professional Regulation Commission (PRC) guidelines
• Food and Drug Administration (FDA) regulations
• Department of Health (DOH) standards

4. Prescription Requirements

For prescription medications:

• Valid prescription from a licensed healthcare provider is required
• Prescriptions must be current and not expired
• We reserve the right to verify prescriptions with prescribing doctors
• Controlled substances require additional documentation as per law
• Generic substitution may be offered as appropriate

5. Online Pre-Ordering Terms

When using our online pre-ordering system:

• Orders are subject to product availability
• Prescription verification is required before dispensing
• Payment is completed upon pickup at our physical location
• Orders may be cancelled if not picked up within the specified timeframe
• We will contact you regarding any issues with your order

6. User Responsibilities

As a customer, you agree to:

• Provide accurate and complete information
• Use medications as directed by healthcare providers
• Inform us of any allergies or medical conditions
• Keep login credentials secure (for online services)
• Report any adverse reactions or concerns promptly
• Comply with all applicable laws and regulations

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with:

• Data Privacy Act of 2012
• Healthcare privacy standards
• Professional pharmacy ethics

Please refer to our Privacy Policy for detailed information about how we handle your personal data.

8. Pricing and Payment

Regarding our pricing and payment terms:

• Prices are subject to change without prior notice
• Payment is required at the time of pickup
• We accept cash and authorized payment methods
• Insurance claims assistance may be provided where applicable
• Senior citizen and PWD discounts are available as per law

9. Return and Refund Policy

Due to the nature of pharmaceutical products:

• Medications cannot be returned once dispensed for safety reasons
• Unopened, unexpired over-the-counter products may be exchanged within 7 days
• Defective products will be replaced or refunded
• Prescription errors by our pharmacy will be corrected at no charge

10. Limitation of Liability

While we strive to provide the highest quality service:

• Our liability is limited to the replacement or refund of defective products
• We are not responsible for adverse reactions due to proper medication use
• Customers should consult healthcare providers for medical advice
• We cannot guarantee the availability of specific products

11. Intellectual Property

All content on our website and materials, including but not limited to text, graphics, logos, and software, is the property of Yvette Farmacia and is protected by copyright and other intellectual property laws.

12. Termination

We reserve the right to terminate or suspend your access to our services if you violate these terms or engage in conduct that we deem inappropriate or harmful.

13. Changes to Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the modified terms.

14. Governing Law

These terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the appropriate courts of Batangas, Philippines.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Lemery Branch: District 2, Lemery, Batangas
• Taal Branch: Butong, Taal, Batangas
• Business Hours: As posted at each location